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Terms and conditions

1. In general

Here you will find in the general terms and conditions of sale and purchase of products on the website These conditions will remain in force unless other terms are determined in writing and are accepted for purchase / sale of a particular product by the two parties.

When you place an order on, you' will receive confirmation that we have received your order by email. The order is not complete until we have it sent to the shipping address selected by you.

We retain the right to cancel an order, if for some reason we are not able to complete it. If the order has to be cancelled, we will notify you as soon as possible.

2. Free shipping on all products

We offers free delivery on all orders within the UK.

It is important that when you receive your order, check your package to identify if some damage is apparent. If this is the case, do not countersign the order.

If the product is damaged, please immediately contact the customer service. You have up to two business days after receiving the package to reach customer service.

3. Returns Policy

At we strive to ensure that you are satisfied with your purchases.

If you are dissatisfied with your order, you can return the products within 14 days from the day you receive the order.

If you wish to return the product, it is important that you contact our customer service to arrange the return in advance via

If you would like to return the product you have purchased there are three options.

1) If you would like to exchange your ordered product to a different product we will pay for the return. In this case, we will provide the transportation of both your return shipment and also the shipment cost for your new order. You must inform us that this is your intention before you return the product so that we can arrange for the return of your product.

2) The second option is to return your purchase yourself within 14 days. When we receive the product and providing it is unused, in the condition that it was sent and we are able to re-sell the product, we will refund the purchase price. This cost for the return you must cover yourself. In which case you should send the parcel to our warehouse at the following address: Copenhagen Cutlery A / S, Købmagergade 26c, 3,1150 Copenhagen K, Denmark

3) Once the order has been made, you decide that you do not want to purchase the product for any reason, you can reject the product when it arrives. If this is the case the product will be returned to us. When we receive the returned product, you will be refunded with the purchase amount. However a cost of £15 will be charged to you to cover the return. Moreover you are the one who bears the transportation risk back to us.

Please contact our customer service for details regarding any returns.

4. Satisfied or refunded

If you want to return the product, we will transfer the purchase price to the bank account that made the purchase. The payment will be made within 30 days of receiving the returned product.

5. Cancellation Condition

We reserves the right to cancel an order if:

- A typo is present

- An error in the selling price is present

- The image or the product description is wrong

- The product is out of stock

- The supplier does not meet their obligations

6. Prices and payments

When you place an order through, a sum of money is reserved on your bank account. When we have processed and completed the order, we will receive the transfer of the reserved amount.

All prices are VAT inclusive.

7. Ownership of products

The products remain the property of Copenhagen Cutlery A/S until the purchase amount is received by the company.

8. Product Warranty

We offer a two year warranty on all products on

9. Privacy policy of cookies

To provide you the best online shopping experience, we use cookies on our website

Cookies are required for the proper functioning of a website. They collect all kinds of information for different purposes. We use cookies to make our website more user friendly and to measure the number of visitors for marketing purposes. You may refuse the use of cookies in your browser settings. You will not be able to display our online store if cookies are disabled.

After making an order, we store the information related to it. We collect only the information necessary to complete the order, such as your name and shipping address. The information stored will be used only to process your order as best as possible, in order to provide the best service. wants above all, to offer the best service to its customers.

If you have questions and / or comments about our cookie policy, please contact our customer service we will be happy to help you.


Phone: 020 8144 7745

10. Contact is operated and owned by the company Copenhagen Cutlery A/S.

Address: Ny Carlsberg Vej 80, 1799 Copenhagen V, Denmark

Phone Number: +45 33 28 43 28

Email address:

VAT number: DK32290426

Copenhagen Cutlery A/S is owned by some of the most experienced persons within retail, design and restaurantbusiness in Denmark. Copenhagen Cutlery A/S primary owner is Growthunity ApS, DK31274281, Thorvald Bindessbølls Plads 22, 1. tv, 1799 Copenhagen V, Denmark

11. UK law

The general conditions are based on UK law on general conditions of sale.

12. Customer service

If you have questions and / or comments about our cookie policy, please contact our customer service we will be happy to help you.


Phone: +45 33 28 43 28

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